Shipping & Delivery Policy

We deliver to addresses across all 36 states of Nigeria and the Federal Capital Territory. Deliveries are fulfilled through our logistics partners, including GIG Logistics and Topship Africa, alongside seller-arranged dispatch. Delivery availability and timelines for a specific item and location are shown at checkout before you pay.

To reduce delivery cost and time, our system compares your delivery state and city with each seller’s shop location and prioritises the closest sellers for your order. Where several sellers offer the same item, the nearest available seller is recommended first. This matching uses only the state and city you provide — never your precise GPS location.

• Lagos and major city centres: typically 1–3 business days.
• Other state capitals and towns: typically 3–7 business days.
• Remote or hard-to-reach areas: may take longer; the estimate is shown at checkout.

Delivery is free where a seller has selected free delivery for the listing. Otherwise, the seller-set delivery fee or applicable delivery quote is shown separately at checkout before you confirm your order. Delivery charges are included in the order record and the itemised invoice. Any VAT applicable to the taxable order amount is shown separately at checkout. Delivery and tax treatment remain subject to applicable Nigerian law and current tax guidance.

You can track your order status at any time under My Orders. We will also send you updates by email or SMS as your order is confirmed, dispatched, out for delivery, and delivered.

• Please inspect your package on delivery before signing or confirming receipt.
• For pay-on-delivery orders, have the exact amount ready where cash is used.
• If a package arrives damaged, tampered with, or incorrect, note it with the delivery agent and start a return within the return window.

If we are unable to reach you or deliver after reasonable attempts, the item may be returned to our hub and we will contact you to rearrange delivery. If a prepaid order cannot be delivered through no fault of yours, you are entitled to a full refund.