Return & Refund Policy

You may request a return within 7 days of delivery for most items. Certain products qualify for an extended window where stated on the product page. The item must be unused, in its original condition, and with all packaging, tags, and accessories included.

You are entitled to return an item and choose a refund, replacement, or repair where the product is:

• Defective, faulty, or damaged on arrival.
• Materially different from its description or the images shown.
• Incomplete or missing parts or accessories.
• The wrong item, size, colour, or model.
• Expired or unsafe.

For hygiene, safety, and legal reasons, some items cannot be returned unless they are defective or wrongly supplied:

• Personal-care, cosmetic, and intimate items once opened or used.
• Perishable goods, groceries, and food items.
• Made-to-order or personalised products.
• Digital products, gift cards, and downloaded software once accessed.
• Items marked "final sale" or "non-returnable" on the product page.

• Go to My Orders, select the order, and choose "Return item".
• Tell us the reason and upload a photo or video where the item is faulty or damaged.
• We review your request, usually within 48 hours, and send return instructions.
• Hand the item to our assigned pickup agent or drop it at the designated point using the return label provided. The label will show whether DreamShop, the seller, or the buyer is responsible for the return cost under this policy.
• If the carrier may have caused the damage, keep the original packaging, take clear photographs, and do not discard the shipping label or damage report. These records support the carrier claim and do not delay an approved buyer refund.

Once we receive and inspect the returned item, we approve eligible refunds promptly. Refunds are made to your original payment method or, at your option, to your DreamShop wallet.

• Wallet refunds are typically credited within 1–2 business days of approval.
• Card and bank refunds are processed within 5–10 business days, subject to your bank and the payment processor.
• Delivery fees are refunded where the return is due to a fault, wrong item, seller error, or carrier-caused damage. Any VAT collected on an amount refunded will be adjusted or refunded to the extent required by applicable Nigerian law and the payment provider’s process.
• Return shipping is paid by the seller where the item is defective, wrong, materially not as described, poorly packaged, or damaged before delivery. If the carrier caused the damage, DreamShop or the seller will arrange and initially pay for the return while a separate carrier claim is investigated; the buyer will not be required to wait for that claim before receiving an approved refund.
• For a change-of-mind return or another return not caused by the seller, product, or carrier, the buyer may be responsible for the reasonable return-shipping cost shown before the return label is issued.

Where you prefer a replacement, we will ship an identical item subject to availability. For items under manufacturer or seller warranty, a repair may be offered in line with the warranty terms. If a replacement is unavailable, we will issue a full refund.

You may cancel an order before it is dispatched at no cost via My Orders. Once an item has shipped, please use the return process instead. Prepaid cancellations are refunded in full.