Orders & Delivery
Order help
Find answers about tracking, delivery estimates, cancellations, returns, and order problems.
Track your order
View the latest status and delivery updates from your account orders page.
View my ordersDelivery support
Have your order number ready when contacting support about a delayed or damaged delivery.
Contact supportFrequently asked questions
How do I track my order?
Open Account, choose Orders, and select the order you want to follow. You can view its status, delivery details, and tracking updates there.
How long does delivery take?
Delivery times vary by seller, destination, and delivery method. Your estimated delivery date appears during checkout and in your order details.
Can I cancel my order?
You may request cancellation before the seller hands the order to the carrier. Open the order details and contact support if the cancellation option is unavailable.
What should I do if my order is late?
Check the latest tracking update first. If the estimated delivery date has passed, contact DreamShop support with your order number so we can investigate.
How do I report a problem with my delivery?
Keep the packaging and take clear photos if an item arrives damaged, incomplete, or different from the listing. Contact support as soon as possible from the order details page.