How buyer protection works on DreamShop

When you pay for an order on DreamShop, your money does not go straight to the seller. Payments are processed by licensed gateways (Paystack or Flutterwave) and orders are only marked fulfilled once delivery is confirmed. If an order never ships, the payment is cancelled and refunded automatically — you never have to chase anyone.

Every order gets a tracking trail. Our logistics partners push status updates at each stage, and you can follow the journey from your orders page or the public order tracking page using your order number.

If something arrives damaged or not as described, you have 7 days from delivery to open a return. The returns center walks you through the request, and our support team reviews evidence — photos, tracking history, seller responses — before deciding. Approved refunds go back to your original payment method.

None of this requires you to be a power user. If you ever feel stuck, contact support with your order number and a human will pick it up.